Frequently Asked Questions
Q. What are your Hours?
A. The shop itself is open Monday through Friday from 8:00 to 5:00, we do however reply to emails and voicemails left after hours and on weekends. (Buddy is usually there a bit later so car pick up is not an issue for our customers).
Q. Can Buddy's Mobile Mechanics Perform Factory Warranty Work?
A. No, Buddy's Mobile Mechanics is an Independent Subaru Service repair service, we are not affiliated with Subaru Of America or Fuji Heavy Industries, we can advise you about warranty concerns during routine maintenance but any work paid for by Subaru of America must be done at a Franchised Subaru Dealership.
Q. Will my Subaru Void my Factory warranty if I have work performed outside of the Subaru Dealers?
A. The Magnuson Moss Warranty Act helps ensure that having service and repair work done outside of the Subaru dealership will not void your manufacturer warranty unless it can be proven that the service performed or part installed on the vehicle resulted in failure of the warrantable item. The Magnuson Moss Act protects you maintaining your vehicle at home or having a Service performed at an Independent repair shop. See The Magnuson Moss Act for more information.
Q. Does Buddy's Mobile Mechanics Guaranty their work?
A. Absolutely yes, all service and repair work is guaranteed by Buddy's Mobile Mechanics, most service and repairs on your Subaru come with a 1 year or 12,000 mile warranty, some services such as a repair made with a used part to save you some money may come with a shorter warranty term. We of course cannot warranty used parts or after market parts that are purchased by customers, that on occasion we might use for repair.
Q. Do you provide Loaner cars?
A. No, Buddy's Mobile Mechanics does not supply Loaner cars, but Enterprise car rental is located 2 blocks away and has special rental rates for our customers.
Q. Do you provide a Shuttle Service?
A. No, but we are located off 6th Ave., I-70 and C-470, between 2 light rail stations for your convenience.
Q. What to do if my My Subaru has broken down after hours?
A. If you have a tow company you have used in the past its best to contact them and have it Towed to our shop. If you have AAA you can call the number on your membership card. We have a slot that customers can drop their keys through by the front door after hours. Please call and leave us a voicemail indicating that your vehicle was dropped off and we will do our best to get it looked at on the next business day, so we can get you back on the road A.S.A.P.
Q. Can I bring my Subaru to you after hours?
A. Yes, Please park and lock your car up. We have envelopes in a mailbox by the door to fill out and a slot that customers can drop their envelopes and keys through by the front door after hours. Not everything needs an appointment. There are questions that might only require a phone conversation for the answer to your concern or a quick stop by the shop to diagnose a noise or leak. We will contact you with any questions after checking the vehicle in, if needed.
Q. Does Buddy's Mobile Mechanics perform Auto body or collision repair.
A. Although we only work on Subarus there are some jobs we do not do. For example: We do not do muffler or exhaust work, alignments or body work (replacing bumpers, fenders or getting out dents, buckles, etc.) We can recommend the appropriate place, and people to do the work you need. We feel the people we recommend will do a good job in the areas we don’t repair.